At PochampallySareesOnline.com, we prioritize customer satisfaction and offer a liberal cancellation policy. Please review the following terms:
- Cancellations are accepted if requested within 24 hours of placing an order.
- Orders placed under the Same Day Delivery category are non-cancellable.
- Special occasion offers such as those during Pongal, Diwali, and Valentine’s Day are non-refundable.
- We do not accept cancellation requests for perishable items like flowers or edibles. However, we offer refunds or replacements if the delivered product is of unsatisfactory quality.
Return & Refund Policy:
We strive to ensure your satisfaction with every purchase. In the event of receiving a damaged, defective, or incorrect product, please follow our return process:
Conditions for return:
- Notify us of any issues within 48 hours of delivery.
- Ensure the product is unused and returned in its original packaging with price tags, labels, and invoices intact.
- Package the return securely to prevent damage during transit.
Refunds:
- Refunds are processed upon receipt of the returned product.
- Depending on the payment method, refunds are credited back within 7 working days or issued via cheque.
FAQ:
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How long have you been in the business? We have served customers through traditional channels for 51 years and now extend the same quality and service to our Online Store.
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Why should I shop online? Enjoy great discounts and offers from the comfort of your home, with all necessary information available to facilitate your online shopping experience.
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How long will my order take? Orders are dispatched within 2 days of booking. Track your order’s status in your My Accounts Section.
Returns Policy:
Products can be returned for reasons including damage in transit, defects, or variation in color perception. However, certain conditions apply:
Returns cannot be accepted if:
- Fall & pico are done or a custom blouse is stitched.
- Product is not in its original condition or has been used.
- Return request is made more than 7 days after delivery.
To initiate a return, email us at sales@pochampallysareesonline.com with your order number and reason. Send the return product to our Hyderabad Office.
Refunds:
- Refunds are processed back to the payment method used for the transaction.
- Shipping costs are non-refundable.
For further assistance, contact us at sales@pochampallysareesonline.com.
Visit our website for more information: www.pochampallysareesonline.com